You might carry out meticulous, regulation compliant duct cleaning, but if your PCVR is substandard, clients will judge you for it. And possibly even leave you for a more up-to-date competitor.
In this post, you’ll see how moving from a paper-based model to a custom data-gathering and reporting app will boost your brand profile. You’ll also discover how using an app-based approach to PCVRs will feed back into your working practices, helping you improve efficiencies.
Here’s seven ways a custom reporting app will help:
1) Building your brand with a professional-looking PCVR
Ductwork cleaning often occurs at night when kitchens are closed. This means your PCVR may be your main touchpoint with customers. A custom data gathering and reporting app can provide electronic reports with your company branding, including logos, colours and a tagline, to convey a professional image.
Imagine two ductwork-cleaning businesses that do equally great work. One uses paper and pen reports. The other opts for a branded app-based PCVR. Guess which wins the most business…
2) Satisfying customers with easy-to-read formats
Customers appreciate efficiency. A customised PCVR from a good-quality app arrives in a standard format each time, so your clients know what to expect and what to look for. Automated job reference numbers also make it easy for you and your clients to pull up a report instantly, at any time.
3) Delivering PCVRs instantly
Here’s another kind of efficiency your customers will appreciate. Using a custom reporting app, technicians can write notes, upload photos logging regulation compliant work, and gather signatures for sign-off. This data can then be sent out instantly as part of a report – with no need for retyping and formatting data back at the office. Or, with PCVR apps like Rugged Data, reports can be proofread and edited by your office team before they are sent to your customer. Any post submission changes made are tracked and recorded to make sure you have a complete history of the job done.
4) Building trust by proving work is undertaken
As mentioned earlier, ductwork-cleaning technicians often work alone, at night. Traditionally, this has meant customers need to trust their contractor to actually do the job correctly, to all-important important British Standards.
But not any more. A custom-reporting app provides evidence of your diligent approach. Before and after photos can be added to a PCVR instantly, and annotated. Also, GPS data and time stamps will prove when and for how long your technician was on site.
5) Rapidly adapting to customer or industry needs
Industry standards and customer needs change and evolve, which will affect how reports should be presented. This is a problem if you use printed material. According to a report in Forbes, American businesses spend more than $120 billion on printed forms, most of which become outdated within a few months.
However, provided you go digital – and choose a reputable app provider – this never need be a problem. For instance, at Rugged Data we can quickly update or modify your app to reflect new changes in industry regulations or changes in your client’s working practices. It’s going to look clean and professional, it’s going to be updated quickly, and it’s going to look a whole lot better than tinkering with paper-based report formats.
6) Boosting the performance of your team – and increasing customer satisfaction
Perhaps your original motivation for getting an app was to report in a more professional way to customers. However, if you use a data-gathering and reporting app, the knock-on effect will be more efficient and uniform work according to industry standards. This means your team will be far less likely to miss important elements of their work, reducing the need to revisit sites. In other words, your own business will benefit, as will your reputation with customers.
We think these six points are a compelling reason to invest in a custom data-gathering and PCVR app. However, there are many, many more benefits beyond custom reporting, which we’ve outlined in a short post here. You can also find out more about how one kitchen ductwork cleaning company has used Rugged Data’s PCVR app to win more business in our case study.
Rugged Data can convert your existing paper-based processes into a custom Android data capture application that creates attractive, user-friendly reports in seconds. Consult with us and we will build a bespoke app exactly meeting your – and your customers’ – requirements. Get in touch now.
