the hub – powered by rugged data
Field Services Management
Experience the true power of The Hub for empowering field services management, a centralised source of truth for your field service team. With core data at your fingertips and the ability to generate reports at the touch of a button, this is your path to efficient asset maintenance.
See the full picture across your entire field service portfolio.
The Hub is at the heart of Rugged Data’s ability to provide instant access to accurate asset and customer information, facilitate the many benefits of the mobile application and protect the compliance of your whole operation.
As a field services management tool, The Hub allows you to view key operational data at a macroscopic and microscopic level. The ability to drill down to the most granular level means that you can rest easy knowing that you’re managing everything and missing nothing.
Here we go through some of the main features of The Hub and everything you stand to gain.
So what’s included?
Job Allocation
Organised, peace of mind
Your back office team can create jobs, allocate tasks to one or multiple technicians, all from within The Hub. Share essential documents for the job, allocate specific forms to specific jobs. Your team will have all the information they need, in one single location.
Your team will thank you for making their lives that little bit easier. With comprehensive job information, presented in a user-friendly way, they know where they’re going, what they’re doing and what their priorities are. Simple!
Jobs Dashboard
See all your jobs from one location
View the status of all the jobs in the system, drill down into the detail, view by ‘not started’ , ‘in progress’ and ‘completed’ by date order. Keep on top of your team’s workload, manage your priorities easily and keep your team productive, all in one single dashboard view.
In the app, your jobs will be arranged in date order, so your technicians will know which order to work in. With access to key client contact information, location information & Google Maps, they can easily find where they need to be to get on with the job.
Jobs Dashboard
See all your jobs from one location
View the status of all the jobs in the system, drill down into the detail, view by ‘not started’ , ‘in progress’ and ‘completed’ by date order. Keep on top of your team’s workload, manage your priorities easily and keep your team productive, all in one single dashboard view.
In the app, your jobs will be arranged in date order, so your technicians will know which order to work in. With access to key client contact information, location information & Google Maps, they can easily find where they need to be to get on with the job.
Forms Management
Organised, peace of mind
Our Form Management feature ensures that your technicians have the right forms for the right job. You can allocate them within The Hub and your technician will receive them in the app. No hunting required, they’ll have everything they need, in one organised place.
What’s more, forms are left open until all the mandatory fields are completed, so there is no risk of technicians accidentally submitting half a job and having to go back and do it again.
Intuitive organisation
Drill down to the details
Offering simple visualisation to manage widely distributed assets, The Hub’s intuitive style of organisation allows you to view compliance across your whole portfolio of sites and assets and drill down in a hierarchical way, to the minutest detail. Want to know the status of one of your sites? No problem. Need to know more about a specific fire extinguisher? You can do that too.
Intuitive organisation
Drill down to the details
Offering simple visualisation to manage widely distributed assets, The Hub’s intuitive style of organisation allows you to view compliance across your whole portfolio of sites and assets and drill down in a hierarchical way, to the minutest detail. Want to know the status of one of your sites? No problem. Need to know more about a specific fire extinguisher? You can do that too.
Extensive reporting capability
Beautifully branded, professional looking reports
Rugged Data’s fantastic reporting features allow for instant report generation directly from field input. Office staff can amend or edit information ensuring high quality and accurate reporting and with track changes and edit history, no stone is left unturned.
Not only can reports be prepared quickly and simply, but they can look great too. Include your logo and brand colours in The Hub and you have comprehensive, branded reports that you can send to your customers with pride.
Additional features for field services management
Asset profiles
Create comprehensive asset profiles, available to app and Hub users, containing all asset information, manufacturer details, serial numbers, asset history, work history and audit trails.
Custom fields
Tailor the information you want to capture about your customers, sites and assets so that you only get the information most critical to your operation.
Auto distribution
Notify your admin team when reports are generated or set up custom distribution lists that allow you to email reports directly to your customers.
Visual management
Field services management includes digital site maps, geomapping, schematic and floor plan management to visualise assets and provide a shared view between office and field team.
Web forms
Tasks can be managed effortlessly across mobile and desktop environments thanks to the use of web forms. Create, update and submit forms from a web browser.
Cloud based
Cloud based systems offer a huge range of benefits that enable field service organisations to streamline their operations and deliver a better service to their customers.
Simplicity for mobile app users
Efficiency at your fingertips
The mobile app offers field service engineers and technicians the ability to manage their tasks more quickly, efficiently and with increased accuracy. Taking the pain out of day-to-day processes whilst maintaining compliance is the number one goal.
Take a look at all the great benefits of the mobile app.
How to get started…
Faster fieldwork 28 day sprint
Here’s how it works →
1) Kick off meeting
We have a kick off meeting with you where we explore your field services management requirements in greater depth and take a look at your existing processes.
2) First build
We enter the first build phase where we spend a week developing our initial designs.
3) First review
We present the first version of your new app for you to review and comment on. We listen to your feedback and take it forward to the next stage.
4) Second build
Our second build phase is where we take away your feedback and implement any changes.
5) Second review
You review the second version of your app and we action any further amends.
6) Road testing
You take your new app for a road test with some of your ‘early adopters’ or people who are keen to try, capturing any insights from the trial.
7) Sign off
Once we have taken onboard the outcome of your trial and made any necessary amends you sign off the final version of your app.
What people say about Rugged Data for field services management
Case Study – Micro Solve Hygiene
In this case study, we look at how Micro Solve Hygiene Ltd. use Rugged...
Case Study – Abbey Fire (UK) Ltd
In this case study, we look at how Rugged Data worked with one fire safety business to...
Case Study – Blue 9 Security Ltd
In this case study, we look at how Blue 9 Security Ltd use Rugged Data's custom data...
Get Started
Let’s start today.
Contact a member of our team to arrange a no obligation demo of Rugged Data and explore how it could support your businesses continuous improvement.
