the hub – powered by rugged data
Field Services Management
Experience the true power of The Hub for empowering field services management, a centralised source of truth for your field service team. With core data at your fingertips and the ability to generate reports at the touch of a button, this is your path to efficient asset maintenance.
See the full picture across your entire field service portfolio.
The Hub is at the heart of Rugged Data’s ability to provide instant access to accurate asset and customer information, facilitate the many benefits of the mobile application and protect the compliance of your whole operation.
As a field services management tool, The Hub allows you to view key operational data at a macroscopic and microscopic level. The ability to drill down to the most granular level means that you can rest easy knowing that you’re managing everything and missing nothing.
Here we go through some of the main features of The Hub and everything you stand to gain.
So what’s included?
Centralised information
Site and compliance info all in one place
The Hub’s intuitive style of organisation allows you to view compliance across your whole portfolio of sites and assets and drill down in a hierarchical way, to the minutest detail. Want to know the status of one of your sites? No problem. Need to know more about a specific fire extinguisher? You can do that too.
Job management
Organised, peace of mind
You can schedule jobs to one or multiple technicians, over one or multiple days, for one-off or recurring jobs, all from within The Hub. Share essential documents for the job, allocate specific forms to specific jobs. Your team will have all the information they need, in one single location.
Your team will thank you for making their lives that little bit easier. With comprehensive job information, presented in a user-friendly way, they know where they’re going, what they’re doing and what their priorities are. Simple!
Job Scheduling
Managing recurring jobs
Jobs Dashboard
See all your jobs from one location
View the status of all the jobs in the system, drill down into the detail, view by ‘not started’ , ‘in progress’ and ‘completed’ by date order. Keep on top of your team’s workload, manage your priorities easily and keep your team productive, all in one single dashboard view.
In the app, your jobs will be arranged in date order, so your technicians will know which order to work in. With access to key client contact information, location information & Google Maps, they can easily find where they need to be to get on with the job.
The cherry on top…
Rugged Data’s extensive reporting capability creates beautifully branded, professional looking reports, in minutes.
Created directly from field input, your office staff can create job summaries, or full final reports with ease. Reports can be edited if necessary to ensure high quality, accurate reporting every time and they are created in your company branding.
Display asset pins on diagrams, show GPS tracking to demonstrate proof of work, and pull together all your time and date stamped job photographs into one report quickly and easily.
Rugged Draw, our newest addition to the Rugged family, also allows you to create your own diagrams in minutes without the need for engineering expertise.
More features for field service companies
Asset profiles
Create comprehensive asset profiles, including; manufacturer details, serial no’s, asset history and audit trails and access using in-app QR or barcode scanning.
Custom fields
Tailor the information you want to capture about your customers, sites and assets so that you only get the information most critical to your operation.
Auto distribution
Notify your admin team when reports are generated or set up custom distribution lists that allow you to email reports directly to your customers.
Visual management
Provide digital site maps, geomapping, schematic and floor plans to enable you to visualise assets and provide a shared view between office and field team.
Web forms
Tasks can be managed effortlessly across mobile and desktop environments thanks to the use of web forms. Create, update and submit forms from a web browser.
Cloud based
Being cloud based offers a huge range of benefits to Rugged Data users, providing fast, secure access to information and enabling them to work more quickly.
Simplicity for technicians
Meanwhile, over in the mobile app…
Your technicians receive the right forms for the right jobs, with all the relevant information they need. Forms can be preloaded from The Hub, which saves time on the job manually typing in information.
Your team can access past reports, scan QR or barcodes to pull up asset information, manage diagrams and upload photos, all from their mobile device. And, with our mandatory fields feature, there’s no risk of them not fully completing a job.
How to get started…
Faster fieldwork 28 day sprint
Here’s how it works →
1) Kick off meeting
We have a kick off meeting with you where we explore your field services management requirements in greater depth and take a look at your existing processes.
2) First build
We enter the first build phase where we spend a week developing our initial designs.
3) First review
We present the first version of your new app for you to review and comment on. We listen to your feedback and take it forward to the next stage.
4) Second build
Our second build phase is where we take away your feedback and implement any changes.
5) Second review
You review the second version of your app and we action any further amends.
6) Road testing
You take your new app for a road test with some of your ‘early adopters’ or people who are keen to try, capturing any insights from the trial.
7) Sign off
Once we have taken onboard the outcome of your trial and made any necessary amends you sign off the final version of your app.
What people say about Rugged Data for field services management
Case Study – Micro Solve Hygiene
In this case study, we look at how Micro Solve Hygiene Ltd. use Rugged...
Case Study – Abbey Fire (UK) Ltd
In this case study, we look at how Rugged Data worked with one fire safety business to...
Case Study – Blue 9 Security Ltd
In this case study, we look at how Blue 9 Security Ltd use Rugged Data's custom data...
Frequently Asked Questions
Can forms be edited after a technician submits them?
Yes – admin users can edit submitted forms in The Hub, and every change is recorded in the system’s audit log, so you’ve always got a clear record of what changed and when.
Can the reports be configured to fit my business?
Yes – and this is the bit that makes us different. We don’t put you on the same generic template as everyone else. We start with either your current reports or one of our templates, then configure it to match exactly how you work.
Do I need to learn a complicated form builder?
No – we build the forms for you. That also means there’s no risk of the one person who knows how to use the builder leaving and nobody else knowing how to update your forms.
Can I add forms later?
Yes – send us what you need and we’ll add it, from £95 + VAT.
Why is there a set-up fee?
Because we do the heavy lifting so you don’t have to. We build your forms and reports, configure the Hub to match your workflow, and upload your customer data. We test it with you, take on your feedback, and keep refining until you’re happy to go live. It’s a partnership, not a plug-and-play tool you’re left to figure out alone.
Can I try it for free?
We don’t offer a free trial, because the system is built around your business rather than a generic demo. Instead, we offer a 90-Day Step Away guarantee – if it’s not working for you in the first 90 days, we refund you and part ways, no questions asked.
What if I need changes to my forms or reports later?
Most changes are included in your ongoing licence fee. A brand-new form from scratch isn’t included, but tweaks and adjustments are.
Can office staff see job status in real time?
Yes – the Hub gives your office a live view of job progress, so you’re never waiting on a phone call to know where things stand.
Why a 12-month contract
A 12-month partnership gives us time to properly bed the system in – through busy periods, quiet periods, and everything in between – so it keeps earning its place rather than being judged on week one. And because of the 90-Day Step Away guarantee, you’re never stuck if it’s genuinely not working for you.
Get Started
Let’s start today.
Contact a member of our team to arrange a no obligation demo of Rugged Data and explore how it could support your businesses continuous improvement.
