Rugged Data is proud to launch its newest version of its mobile field service software. This is so much more than just a means of logging a risk assessment, cleaning report, or legionella survey, though. This is a comprehensive, centralised, all-in-one data hub that works in a smarter and more dynamic way than ever before.
In a world where compliance and accountability have never been more important, Rugged Data is to field services companies what lighthouses are to ships in a storm – a trusted beacon in the dark, by which to navigate even the most complex and stringent of legislation.
A Comprehensive Database of Asset and Customer Information
Does your company still rely on paper-based processes to record its asset and customer information? Are you swamped with bulky binders, full to the brim with yellowing paper? If so, then it’s time for a change.
Not only does a paper-based reporting process leave you at greater risk of compliance failings (having your information in one physical location leaves it at risk of fire or flooding, for example, and then you’ve lost everything), but frankly, it’s incredibly complex and tedious to manage.
Not to mention if you have multiple sites to manage, the process of overseeing them in an efficient, organised and compliant manner becomes even more difficult.
Manage Everything in a Hierarchical Way
With mobile field service software like Rugged Data, however, you can store all your information across your various sites, and do so in an easy-to-intuit, hierarchical fashion. That means you can view everything from both a macroscopic and microscopic level.
Need to consider the compliance of your entire portfolio of sites? No problem. Is there a specific fire extinguisher you want to know the status of at one particular site? You can do that, too. From the broad strokes to the granular, you can rest easy knowing that you’re managing everything, and missing nothing.
Dynamic Content Population
Another benefit of Rugged Data’s Hub is its dynamic content population. But what does that mean? Well, it means that whatever you put into the centralised Hub also goes into the app (and vice versa). Some software only enables one-way communication, but this isn’t the case with Rugged Data.
This is a truly two-way system that enables both the admin team and field technicians to work more seamlessly with one another. If a technician needs certain information for when they arrive on site, the team back in the office can edit the site details to ensure said technician has everything they need once they reach the site; once the technician arrives, they select the site and the job in the app, and then it pulls all the necessary data and information from The Hub.
Tracked Changes
With Rugged Data, not only do you have the capability to see the status of all your sites, customers, and assets – which is invaluable in its own right – but you’re also able to track any and all changes that are made.
What this provides is an audit trail that can’t be tampered with or falsified, and a site’s entire history can be recorded in a traceable and easily understandable way. So, if you need to see what the status of a particular cold water storage tank was seven months ago, for instance, you can do exactly that, and know that the information you’re seeing is accurate and reliable.
Workflow transparency is optimised, with not only the date and time of changes made to reports or asset information but by whom, too. This is one of those features that, once you make use of it, you’ll wonder how you ever did without it.
Schematic Markup
Technicians often need to make notes and markup schematics and floor plans whilst out in the field. Traditionally, this has been a laborious and inefficient task; few mobile field service software options include markup capabilities within the app.
With Rugged Data, however, schematics can be marked up in The Hub (with the schematics pre-loaded into the app to make the technician’s life simpler) or by the technician, themself. There’s no need to use a separate editing app, they can just do it directly in the Rugged Data mobile app, with the markup being recorded in The Hub.
Faster Fieldwork 28 Day Sprint
It’s one thing to extol the virtues of our own software, of course, but we know as well as you do that you want to test it for yourself – to see it in action and work out what all the fuss is about.
We also know that one of the main obstacles to companies investing in software is the fear of disruption; won’t this new system take months and months to implement? And won’t it be super difficult to learn to use?
That’s why we introduced our Faster Fieldwork 28 Day Sprint. When you implement Rugged Data (which comprises both The Hub and the Mobile App) for one of your processes, we’ll get it up and running within four weeks, as well as train you on using it if necessary. In truth, though, most clients find the system so intuitive to use that minimal training is required!
Final Thoughts
So there you have it, our new Hub explained in all its glory. If you’d like to try our mobile field service software out for yourself, then don’t hesitate to get in touch. We’d love to hear from you.
